Optimize ServiceNow Integration for Seamless Customer Experience

Empower agents with our CTI integration for Amazon Connect. Deliver exceptional customer service effortlessly.

Key Features

Automatic Ticket Creation

Automatically create ServiceNow tickets from customer interactions via Amazon Connect.

Track and manage customer issues seamlessly within the ServiceNow platform.

Improve customer service by efficiently managing inquiries and issues through integrated platforms.

Ensure a smooth workflow by linking Amazon Connect interactions directly to ServiceNow tickets.

Screen Pop and Customer Information

Display relevant customer information from ServiceNow directly to the agent's interface.

Provide agents with valuable context for customer interactions.

Enable agents to deliver personalized and efficient support.

Improve customer experience by equipping agents with necessary information instantly.

Call Logging and Recording

Capture and log call information, including call recordings and call details.

Utilize recorded call data for detailed reporting and insights.

Maintain a thorough audit trail of customer interactions for compliance and quality assurance.

Leverage call records for in-depth analysis and continuous improvement of customer service.

Reporting and Analytics

Combine data from Amazon Connect and ServiceNow for comprehensive customer service insights.

Track key metrics to evaluate and enhance customer service performance.

Identify trends in customer interactions and service efficiency.

Make informed, data-driven decisions to improve the overall customer experience.

Highlights

Creating Outstanding Experiences

Expertise

Our certified professionals in ServiceNow and AWS provide expert guidance and swift solution implementation.

Customization

We support add-ons like Holiday Management, Lex Chat, Agent Screen Recording, MS Teams Integration, and Do-Not-Call List.

Support

P3Fusion offers dedicated post-production support for quick issue resolution and successful implementation.

Tools

P3Fusion tools enable efficient and organized deployment of Amazon Connect.

Scale Your Success with Confidence

P3Fusion is audited and certified by industry-leading third-party standards.