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Amazon Connect Premier Partner
 

Transform Customer Experience with Cloud Contact Center

Migrate, modernize, and optimize your contact center with Amazon Connect. Reduce costs by 40%, improve agent productivity by 35%, and deliver seamless omnichannel experiences.

 
100K+
Daily Interactions
40%
Cost Reduction
35%
Productivity Gain
 
 
Expertise
 
 
 
Amazon Connect Migration and Modernization
 
    • Smooth migration from legacy systems to Amazon Connect.
    • Modernize with AI features for better first call resolution and voice authentication.
    • Improve efficiency with enhanced Average Handle Time (AHT) and real-time call analysis
    • Upgrade capabilities with forecasting, call evaluation, and data redaction.
Seamlessly Transition and Upgrade Your Contact Center
 
 
Amazon Connect CRM Integration
 
    • Integrate Amazon Connect with Pega, Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, and HubSpot.
    • Provide a unified interface for your omnichannel contact center and CRM
    • Enhance operational efficiency and customer engagement.
Seamlessly Connect Your Contact Center with Leading CRM Platforms
 
 
Enhanced Support
 
    • Receive comprehensive support for your contact center.
    • Leverage the latest Amazon Connect features with ongoing maintenance.
    • Enjoy cost-effective support with a dedicated team ensuring operational excellence.
Optimize and Maintain Your Contact Center Operations
 
 
Our Experience
 
 
Trusted by top companies
 
Read our Case Studies
 
Amazon Connect Salesforce integration case study
Government Customer Service with Amazon Connect & Salesforce
Explore P3Fusion's case study on revolutionizing government customer service with Amazon Connect and Salesforce integration.
 
IntegrationSeamless
Revolutionizing Contact Center Operations with AI case study
Revolutionizing Contact Center Operations with AI
Introducing AI-driven call deflection and real-time summaries to boost contact center productivity.
 
Reduced Call VolumesEnhanced Efficiency
Case Assignment and Resolution case study
The Gap Between Case Assignment and Resolution
How automated case ownership converts every Amazon Connect Cases assignment into a routed task in under 40 seconds.
 
Amazon Connect CasesCase Routing
Schedule Callback case study
The Process of Implementing Schedule Callback
Timezone-aware, agent-scheduled follow-ups with automatic dual-attempt outreach and a full history trail.
 
Timezone AutomationFollow-Up History
The Hidden Cost of Missed Customer Calls case study
The Hidden Cost of Missed Customer Calls
Agent-controlled call routing between desk and personal phone, updated in seconds with zero IT involvement.
 
Call RoutingMobile Workforce
Contact Center Case Migration case study
The Hidden Risk of Contact Center Case Migration
Migrating thousands of active Salesforce cases to Amazon Connect with zero disruption using bidirectional synchronization.
 
SalesforceMigration
 
Scale Your Success with Confidence
 
P3Fusion is audited and certified by industry-leading third-party standards.
 
 
P3Fusion is an organization of highly skilled experts who have rich experience in architecting and delivering state-of-the-art digital solutions.
 
4860 Cox Road, Suite 200, Glen Allen, Virginia 23060.
sales@p3fusion.com
 
 
SERVICES
 
Contact Center
Cloud
System implementation
Artificial Intelligence
Pega
SOLUTIONS
 
Amazon Connect Microsoft Teams Integration
Intelligent Document Processing
Amazon Connect CoDeploy
Enterprise Chatbot
INTEGRATIONS
 
HubSpot
ServiceNow
Pega
Zendesk
Salesforce
Dynamics 365
RESOURCES
 
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Case Studies
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Compliance
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