Exceptional Experiences with Zendesk

Boost agent productivity and enhance customer experiences with our seamless CTI solution

Key Features

Automatic Ticket Creation

Automatically create Zendesk tickets with call details and customer information.

Includes call recordings if enabled.

Simplifies case management and reduces manual entry.

Click-to-Call

Agents can initiate calls directly from the Zendesk ticket interface.

Leverages Amazon Connect for seamless communication.

Enhances efficiency by minimizing steps to contact customers.

Call Recording and Playback

Record and store calls directly in Zendesk.

Facilitates easy review for quality assurance and training.

Improves transparency and accountability in customer interactions.

Reporting and Analytics

Combines data from Amazon Connect and Zendesk for comprehensive insights.

Tracks call metrics, ticket volumes, agent performance, and customer satisfaction.

Aids in making data-driven decisions to improve service quality.

Highlights

Creating Outstanding Experiences

Expertise and Guidance

Certified professionals with extensive Zendesk and AWS expertise. Provides expert guidance and swift solution implementation.

Customizations and Support for New Features

Supports add-on functionalities like Holiday Management, Lex Chat, Agent Screen Recording, MS Teams Integration, and Do Not Call List.

Post-Production Support

Offers post-production support for successful implementation. Dedicated support team for quick issue resolution and timely mitigation.

Tools

Streamlined deployment management capabilities for Amazon Connect. Efficient and organized deployment processes to enhance system performance.

Scale Your Success with Confidence

P3Fusion is audited and certified by industry-leading third-party standards.