Seamless First-Call Resolutions

Unifying Amazon Connect and Microsot Teams for Enhanced Customer Experience

HOW DOES IT WORK?

Streamline customer interactions and enhance team productivity within a single platform.

Embeddable Teams Widget

Integrate Microsot Teams UCaaS solution into Amazon Connect agent desktop for efficient communication.

Teams Users Directory

Identify and contact the right expert quickly with a single click.

Enhanced Connectivity at Lower Cost

Utilize WebRTC and single DID numbers for a seamless, cost-effective UCaaS solution.

FEATURES

Streamline customer interactions and enhance team productivity within a single platform.

Simple Integration with Any Web Solution

P3Fusion widget can be integrated into any web solution, including Custom CCP, Pega, Salesforce CRM, ServiceNow, and Zendesk, saving development time.

Comprehensive Communication

Enable 3-way calling, chat, screen sharing, and video calls with Microsot Teams users, all within the agent desktop.

Track and Analyze

Gain insights with reports on call volume, frequently called contacts, and top call queues using Microsot Teams features.

Call Recording and Transcription

Utilize Amazon Connect's native audio recording with Microsot Teams integration for comprehensive recordings and transcriptions of all customer interactions.

Scale Your Success with Confidence

P3Fusion is audited and certified by industry-leading third-party standards.