Why are so manyAvaya customers switchingto Amazon Connect?
Discover the key advantages that are driving thousands of businesses to make the switch
| Comparison Categories | Av Avaya Legacy Platform | Amazon Connect Cloud-Native Platform |
|---|---|---|
Pricing | Complex & Expensive Pricing can be higher and less transparent due to per-user costs and plan tiers. | Pay-as-You-Go Flexible, pay-as-you-go model that is highly cost-effective. |
AI & Productivity | Not Native Features Avaya's legacy as an on-premise hardware system makes its AI and productivity seem like late additions, not native features, creating a fragmented experience. | Native AI Ecosystem Deeply native AI ecosystem and a unified, cloud-first platform that drives operational efficiency. |
Unified Customer Experience | Fragmented Interface Avaya's closed architecture locks customer data into silos. Integrating it necessitates fragile, custom code, obscuring the customer journey and breaking it into disparate fragments. | Unified AI-Native Platform Unified, AI-native platform with powerful integration capabilities, which can drive more personalized and efficient customer interactions. |
Migration & Support | Limited Support Avaya systems use proprietary protocols and databases. Migrating configurations, call flows, user settings, and historical data is extremely complex. | Comprehensive Support Amazon's comprehensive platform and robust network of partners create a smoother, more automated migration process. |
Consistently outperforms Avaya across all key metrics and user satisfaction scores
Predictable costs with Pay-Per-Usage Pricing
Only pay for what you use with transparent, usage-based pricing
Advanced AI for Experience & Productivity
Native AI capabilities that enhance both agent and customer experiences
Unified Customer Experience
Seamless omnichannel interactions across all touchpoints
Seamless Migration and Support
Expert-guided migration with comprehensive ongoing support
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